Terms of service

1. Purpose

These general terms and conditions of sale govern sales made via the Optic Diamant online store.

By placing an order on the website, the customer acknowledges having read and accepted these general terms and conditions of sale.

2. Seller identity

Seller: Optic Diamant
Trading name: Optic Diamant
Address: Av. de Roodebeek 62, 1030 Schaerbeek
CBE: 1033079989
VAT: 1033.079.989
Email: contact@opticdiamant.be
Phone: 0470 04 50 71

3. Products

Optic Diamant sells, among other things, sunglasses.

The essential characteristics of each product are presented on its product page, in particular according to the information available: brand, model, colour, dimensions and technical characteristics.

The photographs are intended to represent the products as faithfully as possible. Minor differences in appearance may occur depending on the screen used.

4. Prices

Prices are shown in euros and include all taxes where applicable.

The price invoiced is the one displayed at the time the order is confirmed, barring obvious error.

Optic Diamant reserves the right to change its prices for future orders.

5. Orders

The customer selects the products they wish to buy and adds them to their cart.

Before final confirmation of the order, the customer can check and correct the information relating to their order.

The order is confirmed once the ordering process and payment have been completed.

A confirmation is sent to the customer at the email address provided when ordering.

6. Payment methods

The payment methods accepted on the Optic Diamant online store are:

Bancontact;
Bank cards: Visa, Mastercard and other compatible cards shown at checkout;
PayPal;
Klarna, subject to the applicable eligibility conditions.

The payment methods actually available are those offered to the customer when confirming their order.

Payments are processed securely and encrypted by Optic Diamant's partner payment providers.

7. Delivery

Optic Diamant offers free delivery for online orders delivered in Belgium.

Orders are shipped via bpost, unless otherwise stated.

Where the service allows, a tracking number is provided so that the parcel can be tracked.

The delivery times shown are estimates and may vary in particular depending on the carrier, weekends, public holidays or circumstances beyond Optic Diamant's control.

8. In-store pickup

In-store pickup is free.

When this option is selected, the order is normally available within 24 hours, subject to product availability.

The customer is asked to wait for the confirmation that their order is ready before coming to the store.

Store address:
Av. de Roodebeek 62, 1030 Schaerbeek

9. Right of withdrawal, returns and refunds

For distance purchases to which it applies, the consumer in principle has 14 calendar days from receipt of the product to exercise their right of withdrawal, by contacting contact@opticdiamant.be.

Products ordered online can be returned free of charge in store or by post; except where the law provides otherwise, the direct costs of returning by post are borne by the customer. Refunds are made in accordance with the applicable legislation, in principle using the payment method used for the order.

The full terms, the expected condition of the products and the model withdrawal form are available on the Returns, refunds & right of withdrawal page.

10. Legal guarantee

Products sold by Optic Diamant benefit from the 2-year legal guarantee of conformity, in accordance with Belgian legislation.

This guarantee covers any lack of conformity existing at the time of delivery, even if it appears later, in particular manufacturing defects, material defects or abnormal lack of durability.

It does not cover damage caused by misuse, a fall, an impact, accidental scratches or normal wear and tear, unless a lack of conformity is the cause of the problem.

In the event of a covered defect, the customer benefits from the remedies provided by law, in particular free repair or replacement and, in certain cases, a price reduction or a refund.

For any request, the customer can contact contact@opticdiamant.be, specifying the product concerned, a proof of purchase and a description of the problem.

These provisions do not in any way limit the consumer's legal rights.