Privacy policy

Optic Diamant attaches particular importance to the protection of your personal data.

1. Data controller

The controller of the personal data collected via this website is:

• Legal name: Optic Diamant
• Trading name: Optic Diamant
• Address: Av. de Roodebeek 62, 1030 Schaerbeek
• Email: contact@opticdiamant.be

2. Data that may be collected

Depending on how you use the website, we may in particular process:

• your first and last name;
• your postal address;
• your email address;
• your phone number;
• information relating to your orders;
• information needed for delivery;
• certain transaction information, processed by the payment providers;
• your marketing preferences when you sign up for the newsletter;
• certain technical data related to your browsing, where permitted.

3. Purposes of processing

This data may in particular be used to:

• process your orders;
• manage payments;
• prepare and carry out delivery;
• manage in-store pickup;
• provide customer service;
• manage returns, refunds and warranties;
• prevent fraud and secure the store;
• comply with accounting, tax and legal obligations;
• send commercial communications where you have consented to them;
• improve the operation and performance of the website where permitted.

4. Legal bases

Depending on the processing concerned, data may in particular be processed on the basis of:

• the performance of the contract;
• compliance with a legal obligation;
• the user's consent;
• the legitimate interest of Optic Diamant, where it can lawfully be relied upon.

5. Recipients and service providers

Certain personal data may be transferred to the service providers needed to run our online store, in particular hosting, payment, delivery, communication, analytics and marketing services.

This data is shared only to the extent necessary for the services concerned, in accordance with the applicable data protection regulations.

Only the service providers actually used by Optic Diamant are concerned.

6. Retention period

Personal data is kept for no longer than is necessary for the purposes for which it is processed.

Certain data may be kept longer where necessary to comply with a legal, accounting or tax obligation, to handle a dispute or to defend the rights of Optic Diamant.

The retention period therefore varies depending on the nature of the data and the purpose of the processing.

7. Newsletter and commercial communications

When you sign up for the newsletter, your email address may be used to send you commercial communications.

You can unsubscribe at any time using the link provided in the communications or by contacting Optic Diamant.

8. Your rights

Under the conditions laid down by the applicable regulations, you may in particular have the following rights:

• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to data portability;
• right to withdraw your consent where the processing is based on it.

To exercise your rights: contact@opticdiamant.be

9. Complaints

You may also lodge a complaint with the Belgian Data Protection Authority if you consider that the processing of your data does not comply with the applicable regulations.